Frequently asked questions

Our crystals ship directly from our network of carefully selected suppliers at the source — the mining and crystal regions where these stones are found and prepared. Shipping directly from the source is how we're able to offer such a wide variety at accessible prices.

Standard shipping typically takes 12–25 business days. Delivery windows can vary depending on customs processing in your country. We always send a tracking number once your order ships so you can follow its journey.

Yes! Every order comes with a tracking number sent to your email once dispatched. Please allow 3–5 business days after ordering for your tracking link to activate — it can take a little time to update once the package leaves our supplier.

Customs fees are rare for most orders, but they are possible depending on your country's import rules. Any duties or taxes imposed by your local customs are the buyer's responsibility. If you're unsure, we recommend checking with your local customs office before ordering.

We process orders quickly, so please contact us within 24 hours of placing your order if you need to make changes or cancel. After that window, your order may already be on its way and we won't be able to intercept it.

Yes — all of our crystals are genuine, naturally occurring minerals. Because each piece is formed by nature, there will always be slight variations in color, shape, and size. We consider these imperfections part of each stone's unique energy and character. Product photos are representative; your piece may differ slightly.

All sales are final. We do not accept returns or exchanges, so please review your order carefully before completing your purchase. The exception is if your item arrives damaged or defective — in that case, we will always make it right. See below for details.

We're so sorry to hear that! Please email us at info@brieandmarie.com within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We'll make it right with either a replacement or store credit.

First, check around your door, with neighbors, or your building's mail area — carriers sometimes mark packages as delivered a day early. If it's still missing after 3 business days, please contact us at info@brieandmarie.com and we'll investigate with the carrier on your behalf.

There are many beautiful ways to cleanse your crystals — moonlight overnight, smudging with sage or palo santo, sound bathing with a singing bowl, or placing them on a selenite charging plate. To charge them, set an intention and place them in sunlight (briefly — some stones fade in direct sun), on the earth, or near other high-vibration stones like clear quartz or selenite.

Not all crystals are water-safe! Hard stones like clear quartz, amethyst, obsidian, and tiger's eye are generally fine. However, stones like selenite, malachite, pyrite, and celestite should be kept away from water, as they can dissolve, rust, or release harmful minerals. When in doubt, opt for dry cleansing methods.

Trust your instincts — often the crystal you're most drawn to is the one you need. You can also choose by intention: rose quartz for love and self-compassion, black tourmaline for protection, citrine for abundance, amethyst for calm and intuition. Feel free to reach out and we'll help you find your match.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay / Google Pay where available. All transactions are processed securely — we never store your payment details.

Absolutely. Our store uses SSL encryption and all payments are handled through certified secure processors. Your personal and financial information is always protected.